Advance Realty Group Recognized with Nine National Commercial Real Estate Customer Service Awards for Excellence in 2005
Kurt R. Padavano, RPA, CPM, FMA, SMA, Chief Operating Officer, Advance Realty Management, announced the Company was recently bestowed with nine highly coveted National Commercial Real Estate Customer Service Awards For Excellence in 2005. CEL & Associates presents these annual awards to those properties that achieve the highest level of quality and service as rated by tenants within those properties. The awards are determined by achieving a minimum of 50 percent response rate and an overall score of 85 or higher.
In 2005, Advance received tenant satisfaction scores that were among the highest in the nation. Advance was recognized this year by CEL for its outstanding commercial real estate portfolios in New Jersey, Virginia and Massachusetts.
“We are proud to announce that Advance has been once again recognized by CEL & Associates with nine, prestigious “A-List” awards,” said Ginny A. Carita, RPA, vice president of Advance Realty Group. “I would like to congratulate all of our property management teams for constantly delivering the highest quality services to our tenants. At Advance, our dedication to quality, professionalism and providing the best possible working environments for our tenants, continue to be the cornerstones to our success,” Carita added.
Entitled the “A-List,” award winners are determined by customer satisfaction surveys of approximately 5,000 commercial and multi-family properties conducted throughout the year. Management companies were judged on the following criteria: readiness to solve problems, responsiveness and follow-through, property appearance and condition, quality of management services, quality of leasing services, property rating, relationship rating and renewal intention.
Customers, tenants and clients rated their property management companies on a scale of 1-10 in each of the eight criteria. In order to win its category, a company had to achieve a qualifying percentage of survey responses and the highest score in its respective level.
Advance Realty Group is an owner and developer of office, flex, industrial, retail and multifamily properties. With 5.5 million square feet of operating properties and a development portfolio consisting of eight million square feet of commercial projects and 9,400 residential units, Advance is one of the leading real estate owners in the Northeast.